trm-labs - Account Manager, EMEA Private Sector
Requirements
• 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in EMEA • Experience managing renewals, expansions, and commercial conversations with quota responsibility • Ability to operate across EMEA markets and build relationships across different customer types, cultures, and regulatory environments • Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly • Comfort managing a high-volume book of business with competing priorities and tight timelines • Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders • Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks • Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting • Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step • Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly • Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations
Responsibilities
• Drive net retention and expansion across a portfolio of private sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early • Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth • Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential • Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time • Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities • Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book • Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region
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