kota - Account Manager
Requirements
• 4+ years in account management, partnerships, customer success or a similar client-facing role. • Strong relationship builder, confident with senior stakeholders. • Commercially minded: comfortable with basic forecasting, spotting opportunities and supporting commercial conversations. • A proactive operator who creates clarity where there isn't any and thrives in fast-paced, high-growth settings. • Highly organised and calm under pressure, able to manage multiple clients at pace. • Can simplify complexity for clients and internal teams alike. • Able to understand how API-driven or embedded products work (no deep technical knowledge needed). • Experience in health insurance, benefits, EOR/GP or SaaS/fintech is a plus. • Have Integrity. We care deeply about our why and it won't jeopardise our how. • Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. • Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. • Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team's standards. • Play to Win. We exist because we decided to say no to the norm, now we do this everyday.
Responsibilities
• Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps. • Spot upsell and expansion triggers early, then coordinate internally to execute them. • Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams. • Run structured QBRs that align stakeholders and drive long-term partnership value. • Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays. • Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action. • Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale.
Benefits
• Health Insurance via Kota (€1,800 toward a plan of your choice) • Workplace Pension with matched contributions up to 5% via Kota • WFH stipend to support your home office • Generous Paid Time Off, work hard and recharge fully • Annual company-wide offsite + dedicated team offsite
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT