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patsnap - Account Manager

London - Hybrid2d ago

In Office EMEA Account Manager Account Management

Responsibilities

• Manage relationships within a portfolio of clients. • Drive renewals and achieve quarterly expansion targets. • Build trusted relationships with multiple stakeholders across customer organizations. • Lead account reviews, track customer objectives, and ensure value realization across teams. • Identify risk areas and develop retention strategies. • Accurately forecast both renewals and expansion on a 90 day rolling basis. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.

Benefits

• A genuinely strong sales culture we’re really proud of. High-performing but low ego, social, and dynamic. It’s a team that supports each other, shares best practice, raises standards, and celebrates wins properly together. Alongside a great product, it’s one of the best parts of working here. • 25 days annual leave plus bank holidays • Two paid volunteering days • Private healthcare with AXA • Pension with Scottish Widows • Enhanced parental leave policies • Work from home stipend • Cycle to Work scheme • Life assurance • Payroll giving options • Eyecare vouchers • Integrity: We hold each other accountable for our actions. • Leadership: We lead by example and inspire each other to reach for new heights. • Openness: We are open and honest and share our ideas with care and consideration. • Growth: We are lifelong learners who aspire to improve each day. • Innovation: We seek out new ways to solve problems. • Customer: Our customer is at the center of everything we do. Their success is our success.