trm-labs - Account Manager, EMEA Public Sector
Requirements
• 3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, ideally supporting public sector customers in EMEA • Proven quota responsibility for renewals and expansions, with a track record of managing commercial conversations end-to-end • Ability to operate across EMEA markets and build relationships; fluency in multiple languages is a plus • Familiarity with financial crime compliance domains, including AML, sanctions, and KYC, or a strong aptitude to ramp quickly in a highly regulated vertical • Comfort managing a high-volume book of business with competing priorities and tight timelines • Strong customer presence with the ability to build credibility across senior and working-level stakeholders • Clear, direct communicator who drives alignment on next steps and ensures nothing falls through the cracks on complex, multi-stakeholder accounts • Disciplined pipeline hygiene and forecasting in Salesforce, with comfort using data and account insights to inform commercial planning • Highly autonomous and accountable; you own your outcomes, follow through on commitments, and don’t wait for direction to take the next step • Adaptable and resilient; you adjust your approach quickly as priorities, customer needs, and market conditions evolve
Responsibilities
• Drive net retention and expansion across a portfolio of public sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early • Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth • Use account research and customer intelligence tools to prepare for every customer conversation, ensuring you show up with relevant context on each account’s priorities, operating environment, and evolving compliance needs • Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time • Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities • Partner with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book
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