1password - Account Specialist, Activation

• 2+ years in a Customer success, Account Management, or related role preferably in a SaaS environment • Ability to thrive in a fast-paced environment and adapt to changing priorities and demands. • You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights • You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” • You are a team player, an effective collaborator, and a self-starter • Ability to context switch and manage multiple projects and customer engagements simultaneously • Ability to communicate effectively across written and verbal channels, tailoring messages for different audiences and segments • Strong interpersonal skills with a demonstrated ability in building customer relationships • Preferred: Experience with 1Password and/or cybersecurity related experience • Preferred: Experience with Salesforce, Gainsight etc. or related • What you can expect: • Support a large, pooled portfolio of customers, partnering closely with admins and account owners to understand their goals, guide deployment, and establish healthy usage habits that deepen activation of 1Password. • Deliver high-impact, time-bound engagements across onboarding, activation, and value milestones, ensuring customers receive the right level of guidance at scale through our pooled portfolio model. • Host and moderate 1:many training webinars, guiding groups of customers though best practices, and configuration to support successful onboarding and activation at scale • Respond to inbound customer requests in a timely and professional manner, providing clear guidance, resolving issues efficiently, and ensuring a quality customer experience • Monitor customer health, addressing signals of risk or opportunity by executing the appropriate playbooks at key intervention points to drive successful outcomes. • Act as a teacher, empowering and coaching customers to successfully launch and adopt core functionality, and use our self-serve resources • Surface trends, and common themes to help evolve and refine our digital/scaled engagement model • Champion the voice of our VSB customers, advocating internally for customer-informed product enhancements, features requests, and experience improvements • Collaborate cross-functionally with internal teams such as Solutions, Growth, Renewals, Community, and Support to ensure customer needs are addressed quickly across their lifecycle • This posting is for an existing vacancy. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • How we work with AI • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. • This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. • Our approach to work • We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. • For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. • Note: All go-to market roles will have an in-person onboarding in Toronto.