Panoptyc - Account Manager
Requirements
• 3+ years in Account Management, Customer Success, or Revenue Ownership roles • Direct ownership of renewal and/or expansion targets • Experience managing mid-market or enterprise SaaS accounts • Revenue Performance • Demonstrated history of achieving or exceeding: • Net Revenue Retention targets • Expansion or upsell quotas • Renewal rate goals • Analytical Strength • Deep understanding of customer health frameworks and KPIs • Comfortable discussing adoption %, feature utilization, retention trends, time-to-value, and revenue impact • Ability to convert data into expansion strategy • Communication Excellence • Exceptional written and verbal communication • Executive-ready documentation and presentation skills • Ability to deliver structured, concise updates • Core Competencies • Systematic in approach • Committed to excellence • Experience in retail tech, loss prevention, or multi-location SaaS • Familiarity with CRM and BI tools • Comfortable traveling up to 25%
Responsibilities
• We hire great. In this role, that means: • You answer questions directly and succinctly • You speak in metrics, not buzzwords • You can clearly define the KPIs that matter and why • Your written communication is executive-ready • Your resume and documentation are precise and action-packed • You demonstrate urgency, ownership, and obsession with results
Benefits
• Earnings: Base salary 75,000 USD. On target earnings total compensation 90,000 to 120,000 USD. • Benefits: Health insurance, dental insurance, vision insurance, 401 k with employer contribution, paid time off and paid holidays, parental leave if applicable, professional development support. • Work Environment: Remote first within the United States. This role includes on site client visits as needed. • Ready to revolutionize retail security and drive customer success for some of our biggest clients? Apply at: https://jobs.ashbyhq.com/Panoptyc/49008b5f-37e2-45ee-b99a-905664217cc9
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