SmithRx - Manager, Account Management

• Bachelor degree or equivalent work experience required • 5+ years in Customer Success/ Account Management leadership roles required • 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required • A positive, can-do attitude • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader teams • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Empathic communicator with a consultative approach, able to see things from other person's point of view • What SmithRx Offers You: • Total Rewards package that includes incentive bonus and stock options • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life and Disability insurance • Discretionary Time Off • 401(k) Retirement Savings Program • Flexible Spending Benefits • Paid Parental Leave benefits • Professional development and training opportunities