SmithRx - Associate Account Manager

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Forge trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place • Requires 1-3 Years of direct account management experience in the healthcare benefits, pharmacy benefits, or commercial health insurance; working knowledge of commercial health insurance and/or pharmacy benefits strongly preferred • A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader team • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented and disciplined work ethic • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view • Bachelor’s degree or equivalent experience required • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities