SmithRx - Account Manager

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place • Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred • A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader team • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented and disciplined work ethic • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Expert conflict resolution skills • Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios  from the client or member’s point of view • Bachelor’s degree or equivalent experience required • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities