Hightouch - Account Manager
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Requirements
• 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS • Proven track record of meeting or exceeding quotas and driving positive customer outcomes • Experience managing retention and adoption for complex SaaS accounts • Strong written and verbal communication skills with ability to present to various stakeholder levels • Excellent organizational skills, attention to detail, and ability to manage multiple priorities • Self-starter mentality with ability to work independently and collaboratively • Strong problem-solving skills and process improvement mindset • Financial acumen and experience with contract management • Ability to adapt quickly to changing priorities and business needs • Customer-first approach with focus on building long-term partnerships. • The Salary range for this role is $120,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. • E-Verify Statement • E-Verify Statement • Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. • E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish)
Responsibilities
• Build and maintain strong relationships with customer champions and key stakeholders • Serve as the primary point of contact for all client concerns, needs, and strategic discussions • Drive contract renewals and identify expansion opportunities through upselling and cross-selling • Develop comprehensive understanding of client business goals and map our solutions to their needs • Collaborate with internal teams to ensure seamless delivery and client satisfaction • Maintain accurate client records and track contract updates, renewals, and account health • Generate regular progress reports for clients and internal leadership • Proactively address client challenges and develop tailored solutions • Lead renewal meetings and participate in strategic business reviews • Communicate expansion opportunities to the sales team and support deal progression
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