elevenlabs - Account Manager - APAC
Requirements
• 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization. • A strong builder and customer excellence mindset. • Commercial experience — you will own renewals and expansion for your book of business. • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. • Excellent problem-solving and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale. • Fluency in English and Mandarin — Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
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