Netcraft - APAC Account Manager

• Manage a book of customers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each account • Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders • Serve as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnership • Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience • Travel periodically for customer visits and industry events • Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives • Understand customer requirements, objectives, and opportunities, and become the customer’s voice internally to prioritise and drive service improvements • Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape • Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions • Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their specific business and industry • Own the customer renewal and upsell process internally to ensure alignment within Netcraft’s systems • 3–4 years of Account Management experience managing a varied book of business, with a track record of strong renewal and expansion outcomes and consistently meeting or exceeding upsell targets • Strong renewal rate achievement of 92% and above across your personal book of business • The ability to flex your approach — comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most • Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels • Mandarin proficiency is essential, as a portion of customer interactions will be conducted in Mandarin to support Mandarin-speaking markets within the APAC territory • Experience managing complex customer requests: identifying and understanding requirements, communicating them internally, and managing customer expectations throughout • Familiarity with CRM and account management tools to support efficient management of a large book of business • Self-motivation, determination, resilience, and a positive, solutions-focused approach • Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across APAC, the UK, and the US • A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential