binance - Account Manager - VIP Clients (APAC)

• Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem. • Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty. • Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs. • Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements. • Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience. • Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences. • Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and provide data-backed recommendations that improve client satisfaction and business outcomes. • Prepare client updates, account reviews, and internal summaries to highlight client performance, service needs, risk considerations, and potential growth opportunities. • Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.