Podium - Senior Manager, Customer Success
Requirements
• 10+ years of relevant experience in customer success, account management, services, consulting, or a related field • Proven experience managing teams and delivering strong business results • Strong customer-facing communication and relationship-building skills • Technical aptitude and the ability to quickly learn new products, systems, and workflows • Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments • A genuine curiosity about AI and how it can improve customer outcomes • Comfort operating in ambiguity and solving problems without a perfect playbook • Strong leadership presence, grit, and a bias toward action • Ability to balance strategic thinking with hands-on execution • Demonstrated ability to influence, coach, and drive accountability across a team
Responsibilities
• Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories • Drive retention, adoption, expansion, and overall customer success across the dealership portfolio • Set clear performance expectations and hold the team accountable to results • Partner closely with internal teams to ensure a consistent and high-quality customer experience • Build trusted relationships with dealership leaders and executive stakeholders • Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively • Translate customer goals into action plans that create measurable value and business impact • Support team members in navigating complex customer situations, escalations, and renewal opportunities • Drive operational rigor across the team through planning, coaching, and execution • Travel regularly to support customers, field activity, and team development
Benefits
• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • Bi-annual swag drops with cool Podium gear and apparel
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