‎ConnectWise - Commissions Manager

• Administers monthly, quarterly, and annual commission calculations, ensuring accuracy, timeliness, and compliance with approved compensation plans. • Partners with Sales, Revenue Operations, Finance, HR, Legal, and Payroll to support the commissions process. • Maintains commission-related data across Salesforce, Captivate IQ, and other reporting systems. • Audits bookings, quota attainment, accelerators, credits, adjustments, clawbacks, and exceptions to ensure payout accuracy and integrity. • Prepares commission statements, payout files, accruals, reconciliations, and management reporting. • Analyzes commission trends, attainment patterns, plan effectiveness, and cost of sales to identify risks and improvement opportunities. • Supports annual and in-year compensation planning, including incentive plan design, modeling, testing, documentation, rollout, and maintenance within the CaptivateIQ platform. • Builds and configures commission plans in CaptivateIQ, including eligibility rules, quota and attainment logic, accelerators, tiers, splits, credits, adjustments, clawbacks, and payout calculations. • Translates approved compensation plans and business requirements into scalable models, workflows, statement views, and calculation logic. • Serves as the primary point of contact for commission inquiries and dispute resolution. • Improves commission processes through automation, documentation, controls, and scalable workflows. • Ensures commission practices comply with company policies, internal controls, employment agreements, and applicable regulations. • Acts as SME on commissions and sales compensation-related inquiries. • Identifies and recommends process improvements to reduce risk and increase operational efficiency. • May coach, mentor, and review the work of other team members • Knowledge, Skills, and/or Abilities Required: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to manage projects and processes independently with limited supervision. • Advanced knowledge of sales compensation administration and commission plan design. • Strong understanding of quotas, bookings, attainment, accelerators, splits, clawbacks, and payout eligibility concepts. Bonus if in a SaaS/B2B environment. • Ability to situationally adapt and understand new technology/processes as per business requirements. • Advanced analytical, problem-solving, and decision-making skills. • Strong knowledge of CRM, compensation management, payroll, and reporting systems. • Advanced spreadsheet skills, including complex formulas, lookups, pivot tables, reconciliations, and data validation. • Ability to follow and reinforce standard operating procedures and internal controls. • Ability to meet firm deadlines with multiple ongoing priorities. • Strong communication skills, both verbal and written. • Strong organizational and detail-oriented skills. • Ability to communicate complex compensation concepts to technical and non-technical audiences. • Ability to handle confidential compensation information with discretion and sound judgment. • Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in finance, Accounting, Business, Economics, or related field, or equivalent business experience. • 5+ years of relevant experience in sales compensation, commissions administration, finance operations, revenue operations, sales operations, or a related analytical role. • Preferred: Experience supporting commission plans in a software, SaaS, technology, or recurring revenue environment. • Preferred: Hands-on experience with Captivate or a similar incentive compensation management platform. • Preferred: Experience with Salesforce, NetSuite, or similar CRM/ERP systems. • Preferred: Experience supporting global sales teams and/or multi-currency commission plans. • Working Conditions: • Working Conditions: • Onsite/Hybrid/Remote depending on location • 0-10% travel may be required • May require flexible working hours