ashby - Product Support Engineer - APAC

• Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products. • Collaboration with Engineering: • Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base. • Documentation: • Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements. • Continuous Improvement: • Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform. • Support Enablement: • Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting. • Technical Expertise: • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally. • Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience. • Customer-Focused: • Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems. • Team Collaboration: • Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly. • Adaptability: • You Should Apply If: • You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code. • You are passionate about helping customers and providing a top-notch support experience. • You have excellent communication skills and can convey technical information clearly to various audiences. • You thrive in a collaborative environment and enjoy working closely with engineering teams. • You are proactive, detail-oriented, and always looking for ways to improve processes. • You Should Not Apply If: • You do not have a strong technical background or experience in technical troubleshooting. • You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers. • You are not comfortable communicating with customers or explaining technical concepts in simple terms. • You are not adaptable to changing environments and new technologies. • You do not have a passion for customer-facing interactions and providing a great customer experience. • We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we're proud to partner with.We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀 • Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us: • We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell. • We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this). • We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we're built accordingly.