endeavorflow - Lender Relationships Manager

Remote - United States2w ago

Remote Mid NA Fintech Dental Office Manager CFO Program Management Documentation

Requirements

• 3–6 years in lender relations, partnerships, or program management in consumer lending, fintech, or healthcare finance • Understanding of how consumer lending programs work — approval rates, underwriting criteria, MDRs, promotional terms, and waterfall logic • Comfortable being customer-facing — you can explain lender programs clearly to a dental office manager or a DSO CFO • Detail-oriented and organized — you track what you own, follow through on commitments, and keep documentation current • Collaborative and responsive — lender relationships require trust, and you build it through consistency • Experience managing lender or partner onboarding is a strong plus • Background in point-of-sale lending, dental finance, or medical financing preferred

Responsibilities

• Manage Endeavor's lender program portfolio day-to-day — tracking approval rates, MDR performance, waterfall positioning, and coverage against agreed program terms • Monitor lender program performance and flag issues, trends, and opportunities in regular reviews with leadership • Lead lender onboarding from term sheet to live integration — coordinating with product and engineering on technical requirements, credentialing, and go-live • Serve as the primary point of contact for Endeavor customers on lender capabilities, available financing products, and program pricing — translating complexity into clear answers at the practice level • Manage underwriting communication between Endeavor and its lender partners — including credit policy updates, documentation requirements, and approval rate feedback loops • Build and maintain program documentation, rate sheets, and internal resources so the CS and sales teams are always current on what each lender offers • Identify opportunities to expand, renegotiate, or improve lender programs as Endeavor's volume grows

Benefits

• You will report directly to the founder and Head of Lending and have a front-row seat to how a fintech lending operation is built. The relationships you manage are not transactional — they directly shape the products Endeavor can offer patients and the economics of the business. Your work shows up in the numbers quickly.