Vonage - Business Data Analyst

• 3-6 years of experience as a Business Analyst, Data Analyst, or in a similar analytics role, ideally supporting Customer Success, Customer Support, or Revenue Operations • Advanced proficiency in Tableau (dashboard creation, LOD expressions, performance tuning, and server management) • Strong SQL skills: ability to write complex queries, join disparate datasets, and extract data efficiently • Hands-on experience or strong familiarity with AI reporting solutions (e.g., Tableau Pulse, Copilot for BI, predictive modeling, or NLP-based text analytics) • Solid understanding of CS/Support metrics: CSAT, NPS, First Response Time (FRT), Resolution Time, Customer Health Scores, and Gross/Net Retention Rate (GRR/NRR) • Exceptional English communication skills with a proven ability to translate complex data into clear, actionable insights for senior executives • Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk, HubSpot, Gainsight) • Knowledge of Python or R for predictive data analysis • Experience working in a global matrix organization across multiple time zones • How you'll benefit • How you'll benefit • Competitive salary and performance-based bonuses • Comprehensive health benefits and wellness programs • Flexible working arrangements • A collaborative, tech-forward environment where your data directly influences company strategy • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process • There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. • There’s no perfect candidate. • To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.