Medallion - Senior Manager / Director, Payer Enrollment Operations

• Launch the account • Lead the operational side of implementation through go-live, standing up the team, workflows, reporting and client cadence with Implementation, Product and Engineering • Build the instrumentation from day one, so you know where every file is, what's blocked and on whom, and how you're tracking against every commitment • Get to working depth on payer-specific requirements, revalidation and follow-up quickly, so you can make sound calls on the work and not just the metrics • Own end-to-end delivery against contractual SLAs and SLOs, including submission turnaround, submission quality, deficiency response and revalidation timeliness • Serve as the operational point of contact for client stakeholders, with ownership of overall client health and satisfaction. Run recurring performance reviews, own escalations and help deliver weekly/monthly reporting • Lead a dedicated on/offshore team of team leads, enrollment specialists and quality analysts, including our team in India and potentially a BPO partner whose performance you'll manage to SLA • Roll up your sleeves on the most escalated enrollments, and partner with our payer relationships team to resolve systemic delays, rejections and discrepancies • Build the operating rhythm: capacity plans, shift coverage, daily and weekly performance reviews, coaching and performance management • Find where handoffs break, where work is manual and where rework piles up, then partner with Product and Engineering to automate or remove it • Own the account's economics, including productivity, automation rate and cost to serve, and push them in the right direction every quarter • Turn what you learn into playbooks that make the next enterprise launch faster • Grow the portfolio • Once the account is stable, take on additional enterprise clients