wishpond - SENIOR MARKETING ACCOUNT MANAGER (100% Remote outside of Canada)
Requirements
• 5+ years of progressive experience in Account Management, Digital Marketing, or Client Strategy, with a strong preference for agency or SaaS backgrounds. • Proven track record of successfully managing and growing high-value/VIP client portfolios. • Demonstrated leadership or mentorship experience, with the ability to guide and develop team members. • Exceptional strategic thinking and problem-solving abilities, particularly for complex client challenges. • Mastery in independently building and managing digital marketing campaigns across multiple channels, with a deep understanding of ROI drivers for businesses. • Extensive real-world experience with AI tools in a professional context, showcasing not just curiosity but advanced usage and continuous learning. • Hands-on expertise with Google Ads, Meta Ads Manager, Google Analytics 4, email marketing, and automation platforms. • Superior English communication skills (written and spoken), capable of crafting clear, polished, and persuasive client-ready communications, reports, and presentations. • Exceptional organizational ability to strategically manage multiple high-impact client relationships and projects simultaneously. • A background in roles measured on client retention, revenue growth, and strategic account development. • WORK ENVIRONMENT • It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software. • The individual must be prepared to work standard business hours in either the Eastern Time Zone or the Pacific Time Zone. • Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks. • Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process. • GREAT REASONS TO JOIN OUR TEAM ! • Fully remote position allowing you to work from your home anywhere in the world ! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • A high growth SaaS technology company publicly traded on the TSX Venture Exchange • Corporate headquarters in beautiful Vancouver, British Columbia, Canada • WORK ENVIRONMENT
Responsibilities
• Exclusively manage a portfolio of high-value and VIP clients, deeply understanding their business goals and translating them into advanced marketing strategies with defined, measurable outcomes. • Co-own strategy, planning, and performance discussions for key accounts, acting as a strategic partner to both clients and the Account Director. • Proactively track performance against agreed benchmarks, adjust strategies, and identify growth opportunities to ensure VIP clients consistently achieve and exceed their marketing objectives. • Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development. • Assist the Account Director in training new Account Managers, accelerating their time-to-productivity and integration into the team. • Lead client meetings, presentations, and strategic reviews, especially when the Account Director is unavailable, ensuring seamless communication and continuity. • Design and execute comprehensive digital marketing campaigns across paid social, Google Ads, email, content, and landing pages, demonstrating mastery and innovation. • Leverage a best-in-class AI tool suite daily (e.g., ChatGPT Teams, Claude, Canva Teams, Adobe Firefly, Midjourney, Runway ML, Surfer SEO, CapCut) to produce high-quality campaign assets, ad copy, creative concepts, and strategic briefs with unparalleled efficiency. • Consistently bring strategic insights and proactive recommendations to clients, moving beyond status updates to drive tangible business impact. • Handle difficult conversations and complex client challenges with confidence, honesty, and a solution-oriented approach.
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