Alan - 🌐 Security & Legal Specialist

• Deliver reliably on high-stakes, deadline-driven cases with a real member-centric mindset • Have at least 1-2 years of experience in one of the following: GDPR / privacy operations, legal complaints handling in a regulated sector, or compliance ops in fintech, insurtech, or health • Communicate with precision and adapt to your audience, whether you're briefing a legal expert, aligning with a product team, or coaching a front-line agent. You get buy-in from agents and managers who didn't ask for a new process, and that's as important as designing the process itself • Spot simplification opportunities and know how to turn them into projects: you identify what should be automated or redesigned, then drive the collaboration with Care Ops and Product to make it happen • Are comfortable navigating regulatory frameworks (GDPR, complaint handling, CNIL) without being a lawyer; you know when to escalate and when to own it, and you're backed by Legal and DPO experts at Alan • Are comfortable making judgment calls in ambiguous situations and moving forward without waiting for all the answers. • Are fluent in French (C1+ written and spoken, essential for CNIL notifications, ombudsman responses, and legal correspondence) and proficient in English for internal Alan collaboration • No prior legal qualification is required but a background in law is a genuine plus. We are looking for operational rigor, strong communication, and the appetite to build something that scales. • For this opportunity, we are aiming to hire within the B-C level range. • 🌍 How we work • 🌍 How we work • Location: You must be legally eligible to work from France. • Location: • Remote work: We offer remote work flexibility, but we value in-person collaboration. • Remote work: • 🎯 Important note: we hire people, not roles. • If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. • If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? • Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! • 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.