Support Engineer
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• Strong technical troubleshooting skills — comfortable reading logs, querying databases, and working in code • Experience with AI-native development tools and workflows • Clear, empathetic communicator who can translate technical problems into plain language for experts • Self-directed and organized — able to manage a ticket queue and prioritize effectively with minimal oversight • Comfortable working asynchronously with a distributed team • Energized by solving problems quickly and making people's experience better • Experience in a support engineering or technical support role at a fast-moving startup • Familiarity with Slack-based support workflows • Background working with marketplace platforms or expert networks • Details • Details • Contract role (international) • Remote — work from anywhere
Responsibilities
• Triage and resolve expert-facing support tickets via Slack • Debug technical issues experts encounter on the platform — from login problems to payment hiccups to session errors • Use Claude Code and internal MCP tooling to query databases, investigate root causes, and implement fixes directly • Escalate and document bugs for the engineering team when deeper changes are needed • Build and improve support workflows, knowledge base articles, and internal runbooks • Identify recurring issues and advocate for platform improvements that reduce support volume • Monitor expert experience metrics and flag emerging problems early
Benefits
• Terac: The Expert Network Powering Frontier Research.