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Jobs(31,365)/Customer Support Lead Role(70)/qualified-health-pbc (7) - New Product Development Lead
qualified-health-pbc

qualified-health-pbc - New Product Development Lead

Remote - United States$195k - $240k+ Equity2mo ago
RemoteStaffNAArtificial IntelligenceHospitalsCustomer Support LeadTeam LeadershipPerformance ManagementDatabricksDocumentation

Requirements

• Education: Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is preferred. • 8+ years in data engineering, with 3+ years in a technical leadership role • Deep Databricks/Spark expertise at the architecture level — performance tuning, cluster management, Delta Lake design patterns • Experience building reusable data frameworks, tooling, or platforms • Demonstrated ability to hire, develop, and retain strong engineers • Exposure to ML/LLM pipeline development — model serving, prompt engineering in production, evaluation frameworks • Healthcare data experience (Epic Clarity, clinical data models, FHIR) • Background building product-oriented data platforms (not just ETL/ELT pipelines) • Prior experience at a growth-stage startup where you built a team from scratch • Architectural Vision: Ability to see across multiple product families and design data foundations that serve all of them — not one-off solutions for each • Product Engineering Instincts: You think about your output as a product: versioned, tested, documented, and designed for the consumer (in this case, the integration team deploying it to partners) • Technical Depth + Leadership Range: You're comfortable operating at both the architecture whiteboard and the code review level — and you know when to toggle between them • Influence Without Authority: You'll need to drive adoption of your team's artifacts across integration pods that have their own priorities and habits • Builder Mentality: You're energized by creating something from nothing — building a team, establishing processes, and shipping the first version of things that don't exist yet • This role is primarily remote. Occasional travel may be required for team on-sites, leadership meetings, or partner-facing architecture discussions. Candidates should be prepared for 5-10% travel.

Responsibilities

• Take new product ideas, spanning clinical, hospital operations, revenue cycle, and other health system domains, from an open, often ambiguous problem statement through to a deployed, working product, owning the full 0-to-1 lifecycle • Independently perform data discovery against client data: assess what signal exists, its quality and completeness, and whether it can support a trustworthy production product • Design and build the data pipeline and agentic AI workflow each product needs, choosing a bespoke approach when the existing platform doesn't fit rather than forcing a mismatched pattern • Exercise judgment on when to build on existing platform infrastructure versus when to build something new • Once an initial bespoke build proves out, bring it into the core data platform: harden it, integrate it with existing pipelines and standards, and make it a supported, reusable part of the platform rather than a one-off • Collaborate directly with clinical, operational, product, and client stakeholders during discovery and validation to ensure the product reflects real domain logic and real workflow needs • Carry products through production deployment and own post-launch iteration directly with health system clients as real-world data and feedback come in • Own data spec documentation for each product you build • Work within platform principles (empirical verification before building, annotations over hardcoded logic, loud failures over silent nulls) without those principles constraining the pace or shape of 0-to-1 discovery

Benefits

• This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers. • Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation. • OUR COMMITMENT TO DIVERSITY • The pay range for this role is between $195,000 and $240,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.

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