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Jobs(30,363)/Customer Support Lead Role(64)/Project Healthy Minds (1) - Services Data Lead
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Project Healthy Minds

Project Healthy Minds - Services Data Lead

New York, NY$156k - $208k6d ago
In OfficeStaffNAMental HealthHealthcareCustomer Support LeadDocumentationSQL

Requirements

• We're hiring a Services Data Lead to build a new set of mental health services for our platform, on a focused six-month engagement. • We already have a schema and a curation pipeline, but are looking to upgrade both as we expand the depth and breadth of services we list on our platform. • You'll consider the tradeoffs for the information users want and the challenges of acquiring/keeping it fresh, overseeing the candidacy -> screening -> tagging pipeline, direct a small bench of specialists, and work across product, engineering, and our service partners to measurably improve the platform’s offerings. You'll leave behind a documented, repeatable process, not just a better dataset. (We'll walk you through the specific scope and priorities during the process.) • This is a great opportunity for someone passionate about mental health to help expand our platform offering and upgrade our operations in the process. • A working understanding of healthcare services data — ideally mental health specifically. You’ll need a sense for what consumers need to know prior to making a decision, where that data comes from, and how frequently it changes. • Strong data-schema and data-modeling judgment. You've evolved schemas that survived contact with reality, and you have opinions about what not to add. Fluent in Postgres/SQL. • Instinct for how data fits into a product — you reason from who consumes the data backward to what and how to supply it. • Real experience running data operations with a human-in-the-loop or annotation component, including directing distributed specialists to a quality bar. • You've owned KPIs for data accuracy and freshness — and can walk us through how you moved them. • Quality-systems and taxonomy thinking; you write the SOP, you don't just follow it. • Comfortable working across product, engineering, and external partners. • Comfortable moving fast with limited scaffolding. • AI- / LLM-assisted curation workflows. • HL7, FHIR, or other health-data interoperability standards. • Experience building or maintaining a services dataset or provider directory • The hourly rate for this role is between $75 and $100, depending on experience, skills, and other relevant considerations. • Due to the high volume of applications received, only those selected for an interview will be contacted. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Responsibilities

• Steward and evolve the services data schema & taxonomy. It’s poised to expand and change. You'll provide input about what to add, what to shift, and what these changes costs us to source and maintain — with judgment about how the data actually gets consumed downstream. • Own and iterate the curation pipeline. Sourcing, screening, and tagging. Make it better, faster, and (with the help of our engineering team) more automated. • Direct a small bench of data specialists. Set the quality bar, write the SOPs, and oversee the team to build out a substantial batch of services. • Work at the nexus of design, product, engineering, and service partners. You’ll liaise with multiple departments to identify the highest-value fields, refine candidacy review processes, and collaborate on how data is presented to users in the platform. • Advise on internal tooling. You'll be the sharpest user of our admin, ingestion, dedup, and QA workflows – work with our team to identify the most impactful improvements we can make. • Document the playbook. Transferable and clear — good enough that whoever inherits this doesn't have to reverse-engineer your thinking.

Benefits

• Term: Six months with defined scope and deliverables. Extension or conversion possible but not guaranteed. • Hours: ~32h/week preferred. • Location: Fully remote within the US. • Documentation and the playbook are important deliverables • Expect a short paid work sample. We’ll share some real-world examples of what we’re working to solve for. • Reports to the VP of Product.

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