ispeedtolead - Senior Product Designer

• Attend every customer interview alongside the PM and Engineer — no exceptions — and take notes on friction in real time. • Map current end‑to‑end flows (every screen, every email, every SMS, every refund touch) and identify the highest‑friction moments with evidence. • Design assumption‑test prototypes built to disprove or validate the riskiest belief — not to look polished. • Build multiple prototype directions per test so the trio can pick, not just approve. • Run usability tests yourself and bring findings into the next iteration within 48 hours. • Ship winning treatments to 100% of users and kill losing ones publicly. • Pair tightly with engineering — no over‑the‑wall handoffs; you stay in the build until it ships. • Track changes in competitor experiences closely and know what they shipped before users tell you. • Lean into our highest‑stakes surfaces first: the buying experience, onboarding/activation, and trust moments around lead transparency and refunds, with stickiness (whether buyers come back) as the key outcome to move. • This is not for you if • Your portfolio is Dribbble shots with no shipped outcomes. • You hand off to engineering and walk away. • You have never sat in a customer interview. • You call yourself a "design lead" but have only managed people. • You're a pixel‑pusher who doesn't think in flows. • You want the problem fully defined before you're involved — discovery is your job, not someone else's. • What we expect from you (first 3 months) • We don't do long onboarding: access on day one, context in days, a real prototype in week one. • End of week 1: you have sat in on the first 5 buyer interviews, mapped the current purchase flow end‑to‑end, and identified the 5 highest‑friction moments with evidence. • End of month 1: you have designed and shipped the first assumption‑test prototype, built 3 alternative directions for the trio to choose between, and run 5 usability tests on the winner. • End of quarter 1 (the bar): the winning treatment is shipped to 100% of buyers, at least 2 production‑shipped flows are informed by tests you designed, and the trio's interview‑to‑prototype turnaround is established at 48 hours.