Insurtech Insights at Insurtech Insights - Customer Success Manager at Insurtech Insights
Requirements
• Bachelor’s degree in business administration, Management, or a related field. • 2-4 years of client facing experience • IT skills: Canva, LinkedIn and Excel. • Excellent communication skills, critical thinking, and analytical abilities • Strong interpersonal and communication skills • Excellent time management and prioritisation skills in a fast-paced environment. • Start date: As soon as possible • Monday - Friday, we work from our office and do not offer remote work.
Responsibilities
• Responsibilities in this job will vary however, they will be mostly centred around: • Project Management: • Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables • Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support • Customer Experience: • Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem • Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference • Work closely with the operations team to ensure accurate and timely delivery of all logistics • Partner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunities. • Accurately report the status of each account, escalating any issues to the relevant teams
Benefits
• As our Customer Success Manager, you get the unique opportunity to take ownership of our Customer Success Team. To ensure a never-ending growth curve, we provide you with: • The opportunity of having a real impact - You’ll be getting operational experience in a start-up company where both your work and the results are highly tangible and matter to the business. • Inspiration and guidance - A chance to work closely with our high-performing team • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. • Travel opportunity: You will be joining our conferences overseas. • Invaluable transferable skills - boost your interpersonal, research, organisation, outreach, and project management skills through experience and training. • Competitive salary
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