second-nature - Client Success Manager
Requirements
• Determine immediate actions from Impact Reviews; communicate internally to help drive and facilitate next steps • Review, synthesize and analyze resident activation and usage reports • Impact & Influence • Build customer trust and credibility • Ensure >75% resident activations rates • Product Knowledge • Develop a clear understanding of the RBP benefits/services/experiences and the Triple Win (RBP value to the resident, PM, Investor) • Continue to articulate RBP value and ancillary profit opportunities • Customer success reporting; tools; automation; journey mapping • Collaborate across departments to ensure a consistent and positive customer experience across all touches • Collaborate with the marketing team to provide customized educational marketing resources as needed • Gather and relay customer insights to internal teams (Product; Marketing) regarding functionality, service needs, and market trends • Monitor and identify trends/ways to increase activations • Impact on Business • Ensures all customers understand and derive maximum value/revenue from resident RBP activations • Continuously builds and maintains Raving Fans by going above & beyond; ensuring retention; reducing churn; and increasing upsells
Benefits
• CSM CompensationEstimated Base Salary $57K – $65K • Offers Commission • Commission based on acheiveing Team KPIs • Our compensation philosophy is designed to attract, retain, and motivate top talent by offering competitive and fair pay that reflects individual contributions, company performance, and market conditions. We believe in rewarding performance, promoting internal equity, and offering a total rewards package that supports our employees’ well-being and career growth. • Please note: to ensure that candidates select the most relevant jobs for their skills, we have set up limits to the number of times candidates can apply. The following limits apply to all roles at Second Nature: • Candidates may not apply more than 3 times in any 60 day span for any job. • Candidates may not re-apply to the same role within 60 days if not presented with an offer. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Be present and engaged during your scheduled working hours. Your specific work schedule will be based on your role and team, but you must be able to start your day at 10am or 10:30am ET at least one day per week. • Work from a quiet, professional, and distraction-free space. • Have a dependable high-speed internet connection that supports video calls, as we operate with cameras on by default. • Attend our bi-annual company-wide in-person meetings, with all business travel costs reimbursed according to company policy. • None; want to learn • Less than one year • None; want to learn • Less than one year • None; want to learn • Less than one year • None; want to learn • Less than one year
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