360learning - Customer Success Partner, Mid Market
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Responsibilities
• Master our product and Convexity corporate culture • Familiarize yourself with the processes and tools used by our Customer Success team • Participate in your first customer meetings with members of your team • Take over a portfolio of existing customers • Start new projects with new clients • Audit and analyze platform usage to identify opportunities • Bring L&D industry best practices and customer benchmarks • Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform • Identify and document customer use cases • Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors • Work with Key Account Managers to detect new projects to develop the account • Limit churn by identifying customers at risk and implementing corrective actions • Identify and develop advocates • Develop and share good business practices with the entire Customer Success team • ## The Skill Set • 3 years of experience in a Customer Success role • Previous experience in an HR Tech or Learning Solution SaaS environment • Previous experience working in the SaaS industry • Knowledge of customer success KPIs • Strong interpersonal and communication skills • Ability to dig into client needs and pain points • Bachelor’s Degree or equivalent • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
Benefits
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 • Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 • Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
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