Buildout - Customer Success Manager
Requirements
• 2+ years of experience in post-sale, customer-facing roles for a SaaS product • Proven ability to manage a high volume of customer accounts and proactively drive engagement • Experience in leading training sessions or product demonstrations, both over the phone and via video conference • Familiarity with leveraging customer success platforms (like Planhat, Gainsight, or ChurnZero) to monitor and manage customer health • A track record of identifying and referring potential expansion or upsell opportunities • Bonus: a passion for real estate technology or experience supporting the Commercial Real Estate industry • We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. • Location: We are HQ’d in Chicago, but operate remotely. As such, this is a remote role open across most of the US.
Benefits
• Reporting To: Ana Gurtekin, our Director, Customer Success • This program includes: • Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days • 401(k) with 4% company match and immediate vesting • A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff • Challenging problems to solve with a committed and supportive team who are invested in your growth and development • A wonderfully quirky culture where you’re encouraged to bring your whole self to work
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