kong - Staff Solutions Engineer - Northeast

Boston, Massachusetts, United States$220k - $260k1mo ago

Remote Staff NA Cloud Computing Artificial Intelligence Solutions Engineer Sales Engineer Staff Engineer AWS Coaching Docker Kubernetes REST

Requirements

• Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events • Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team. • And any additional tasks required by manager. • 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company. • Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders. • Experience mentoring or coaching other SEs or technical team members. • Experience with Docker, Kubernetes, and cloud-native platforms. • Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS). • Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required. • Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance. • Familiarity with Model Context Protocol (MCP) and agentic AI patterns. • Solid understanding of cloud computing trends and open source business models. • Strong listener and communicator — you can confidently lead discussions with engineers, architects, and executives. • Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity.

Responsibilities

• Support field sales in helping customers understand the value of the Kong API and AI connectivity platform. • Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production. • Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment. • Ensure customer satisfaction across your assigned set of accounts. • Collaborate with support, product, and engineering teams to advocate for customer needs. • Create technical documentation for DevOps, implementations, and services engagements. • Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements. • Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection. • Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures. • Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.

Benefits

• $220K – $260K • Offers Equity • Kong has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Add anything else you would like to share. • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Yes, Kong can contact me about future job opportunities for up to 3 years. • Note: The consent period lasts for 3 years • Recruiting Privacy Policy • Kong may use Artificial Intelligence with this application. Learn more.