AvePoint - Salesforce Administrator
Requirements
• Proven experience as a Salesforce Administrator • Strong understanding of Salesforce configuration (objects, fields, workflows, flows, security model) • Experience in user management, reporting, and dashboard creation • Knowledge of integrations and data management best practices • Strong troubleshooting and problem-solving skills • Good stakeholder communication and ability to translate business needs into system solutions • Desirable Attributes • Salesforce Administrator certification (preferred) • Experience working in cross-functional teams • Proactive mindset with a focus on process improvement • Ability to work independently and manage multiple priorities • Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Responsibilities
• Platform Administration & Operations • Ensure system availability, performance, and data integrity within Salesforce • Manage users, roles, profiles, permission sets, and access controls • Perform routine system maintenance, including data quality checks, backups, and updates • Monitor and troubleshoot system issues, including integrations, workflows, and automation errors • Coordinate with internal teams and vendors for system enhancements, patches, and issue resolution • User Support & Enablement • Act as the subject matter expert (SME) for Salesforce functionalities and best practices • Provide day-to-day support to business users, including issue resolution and request handling • Conduct user training and onboarding sessions on Salesforce usage and features • Translate business requirements into system configurations and solutions • Configuration & Customization • Configure and maintain objects, fields, validation rules, workflows, flows, and page layouts • Support process automation using tools such as Flow and Process Builder • Manage reports and dashboards to support business insights and decision-making • Feasibility Assessment & Solution Advisory • Assess enhancement requests for technical feasibility within Salesforce • Provide solution recommendations, effort estimation, and highlight potential constraints • Collaborate with developers or architects for more complex customizations and integrations • Data Management & Governance • Maintain data quality, consistency, and security standards • Support data migration, cleansing, and deduplication activities • Ensure compliance with internal policies and data governance practices • Documentation & Continuous Improvement • Maintain documentation of system configurations, processes, and changes • Identify opportunities to improve system efficiency and reduce manual processes • Stay updated on Salesforce releases and recommend new features where applicable
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