ElasticElastic logo - Senior Support Engineer

• Ability to operate in a small team and with an eye for confidentiality • Proven experience in Technical Support in a technology business • A technical background in fields like System Administration, Network Engineering, Software Engineering, etc. • Strong verbal and written communication skills in English • A customer-oriented focus • Experience with the Elastic Stack preferred • Experience supporting US Government entities in some capacity • Knowledge of databases or search software technologies • Experience with SaaS and/or Distributed systems • You are a team player; ability to work in a fast-paced environment with a positive and adaptable approach • Proven strong technical understanding of software products • Collaboration with Developer teams on escalation issues • Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out • Additional Information - We Take Care of Our People: • As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. • We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with a minimum of 16 weeks of parental leave