heyjane - Hey Jane - Patient Care Advocate (Part-time)

Remote - PT (Pacific)$62k - $69k1mo ago

Remote Junior NA Insurance Logistics Customer Support Representative Community Ambassador Patient Care Documentation Reporting Process Optimization Care Coordination

Requirements

• Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care • Comfort working across both in-clinic and remote environments • Strong communication, organization, and problem-solving skills • Strong triage skills, with the ability to make sound decisions in real time • Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty • Skilled at using online tools and technology to deliver care and communicate with patients • Comfort in supporting patients with sensitive health issues, such as abortion and birth control • Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation • Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis • Eager to engage in constant process improvement to help refine tools and operations for improved care delivery • Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through • Spanish language proficiency • Prior remote or hybrid work experience • Experience working in a startup or fast-growing organization

Responsibilities

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through. Small details directly impact patient care. We value team members who take pride in getting things right, asking clarifying questions, and closing loops.