Gibson Dunn - IS Trainer

London3w ago

In Office EMEA Higher Education EdTech Training Specialist Microsoft 365 Microsoft Teams Training Delivery

Requirements

• Comfortable with one-on-one as well as group training. • Must have the ability to translate technical concepts and terms into understandable terminology for participants. • Ability to work with a diverse audience whose skills levels vary from the beginner, inexperienced user, to the advanced, power user. • Must have ability to diffuse potential problems and enjoy working under challenging situations, while maintaining a positive approach toward their customers. • Must be able to perform duties independently • Minimum five years of verifiable experience delivering technical training in the legal industry and corporate environment. • Successful completion of training assignments, as verifiable through evaluations or references, is required. • Must have solid knowledge of Windows 11 operating system, Microsoft 365, iManage, Microsoft Teams and Adobe Acrobat. • Experience with Apple iOS/macOS devices as well as legal applications such as Aderant Expert Time, Litera Compare, Litera Forte, InterAction and Foundation is required. • Experience with Camtasia, Captivate or other eLearning production software is a plus. • A four-year university degree or equivalent is preferred • Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. • For technical difficulties with our online application, please contact us at [email protected]. Our recruiting support team will respond as soon as possible. • [email protected] • Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [email protected]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response. • Please note,

Responsibilities

• Is expected to have an above-average proficiency and competency in all IS-supported software and hardware. • Schedules and delivers new hire training for all attorneys and staff in assigned offices. • Works closely with Global Services personnel to implement smooth software rollouts. Participates in Firm-wide projects including regression testing, analysis of business needs, prototyping of software, research and development of best practices and analysis of user reaction. • Research, plans, organizes and delivers training programs for all attorneys and staff. • Writes materials for training programs as requested; evaluates, learns and makes recommendations for changes for new programs and software upgrades. • Distributes training aids such as bulletins, QuickCards and handouts. May also be asked to prepare any of the above. • Maintains a working relationship with the Directors of Admin to determine specific needs within the office. • Executes certification training program to required staff as established by the firm’s Human Resources department. • Maintains visibility and communication with the members of the offices to determine training needs; offers “Just-in-Time” training as needed. • Participates as an active member of the local office to provide platinum-level service in training and support. • Schedules and prepares the setup of the physical classroom, conference room or virtual classroom. • Maintains a working relationship with the Support Center and Support Services, actively participating in troubleshooting and problem escalation. • Works with local IS technical team on various projects. Position may require limited lifting (25 lbs. or less). • May assist Directors of Admin with testing and evaluating potential hires, e.g., assessing the technical skills of secretaries during interview process. • May assist outside consultants with preparation and administration of various training programs.