arbiter-ai - Senior Project Manager, Campaign Operations

• Run campaign intake with customers and internal teams. Capture goals, target populations, measures, outreach rules, escalation paths, scheduling logic, and how success will be measured. • Turn business and clinical requirements into clear specs that engineering and deployment can configure without guessing. • Keep a single source of truth for each campaign’s requirements, versions, and approvals, so that what launches matches what the customer agreed to. • Run change control on live campaigns: log requested changes, assess their impact, get the right signoffs, and schedule them into releases. • Cross-functional coordination: • Coordinate the full launch process across customer data files, script and clinical review, compliance approval, configuration, QA, and go-live. • Be the main point of contact for campaign timelines on customer projects. Give status updates that are short, accurate, and honest about risk. • Work with QA and engineering after launch to make sure issues found on live campaigns feed back into requirements and process. • Process and tooling: • Build and maintain the templates and checklists that make launches repeatable: intake forms, requirements specs, readiness checklists, and launch runbooks. • Track delivery metrics such as on-time launch rate, intake-to-launch cycle time, and change volume, and use them to improve how the team plans. • Help bring the tools we use to manage the calendar and campaign configuration, which are still maturing, up to the level of a team running many campaigns at once. • 3 to 6 years in project or program management, implementation, or technical operations on a software platform with live customer deployments. • A proven record of running several concurrent projects with fixed external deadlines. • Strong requirements discipline. You can turn a vague customer request into a precise spec, and you ask the questions that prevent rework. • Comfort working closely with engineers, and enough technical fluency to read configuration, understand data flows, and know when a change is simple and when it is not. • Clear written communication and careful documentation habits. • Calm judgment on prioritization when timelines, customers, and internal teams are in conflict. • Healthcare experience, especially payer quality programs (HEDIS, Stars) or provider patient access and scheduling. • Experience with patient or member outreach, contact center, or voice AI platforms. • Familiarity with HIPAA, PHI handling, and compliance review of member communications. • Experience with project management tools such as Jira, Linear, Asana, or Smartsheet, and comfort building lightweight workflows in them. • PMP, CSM, or similar certification. • This role will be onsite in our New York City office, a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.