montu-uk - IT Analyst

• Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce. • What will you be doing? • IT System Administration • Ongoing system management of Strategic IT platforms, including cloud and SaaS. • Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base • Manage software licensing across the business, including provisioning, reconciliation and renewals • End-User & Systems Support • Perform support operations for a growing user base, ensuring high availability and performance. • Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. • Operate and maintain robust incident management and ensure adherence to SLAs. • Cybersecurity & Compliance • Support and maintain IT security protocols, ensuring compliance with industry standards. • Support identity and access management, endpoint security, and secure networking solutions. • Vendor Management • Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions. • Onboarding and Offboarding process • Procure, setup and distribute new hire equipment • Process returned equipment • Delivery of IT onboarding training as required • Automation for all of the above • Cross-functional Collaboration • Act as the IT liaison between internal teams including HR, operations, governance and software development • Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences • What do you need? • Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees). • Experience with scaling IT infrastructure, cloud services, and enterprise IT systems. • Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise. • Excellent communication skills and a user-first mindset to ensure technology enables business success. • Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices. • Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.