ledger - Salesforce Lead - Agentforce
Requirements
• Able to work on-site five days a week in our London or Paris office. • A minimum of five years’ hands-on Salesforce experience in high-volume B2B and/or B2C environments, including Service Cloud, Experience Cloud, API integrations and CI/CD. • Proven experience operating and troubleshooting Agentforce (core requirement; general AI chatbot experience is not a substitute). • Deep expertise in Apex, Lightning Web Components (LWC) and Salesforce architecture. • Demonstrated experience leading a Salesforce team, with the confidence to coach, delegate and hold others accountable. • Salesforce certified as Administrator, Platform App Builder and Platform Developer; Service Cloud Consultant and Agentforce Specialist are a strong advantage. • Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences. • At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: • Health & Wellness support - Health and Life Insurance. • Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. • Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. • Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. • For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. • We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.
Responsibilities
• Lead, mentor and line-manage a team of Salesforce Administrators, setting clear objectives, providing technical guidance and supporting their professional development. • Own the strategic direction and operational health of Ledger’s Enterprise and consumer Salesforce environments, acting as primary system administrator for objects, flows, security and overall org health. • Act as the subject-matter expert on Agentforce, owning its maintenance, troubleshooting and enhancement. • Design and build custom solutions using Apex, Lightning Web Components (LWC) and Salesforce-native tooling, working with Customer Success leadership and cross-functional teams to turn business requirements into scalable solutions. • Own and scale Service Cloud (including Omni-Channel), Experience Cloud portals and integrations with external enterprise systems, evaluating third-party tooling where it extends Salesforce. • Own release management, CI/CD and the development backlog in JIRA, keeping releases stable and secure and prioritisation transparent, and lead technical projects from discovery through deployment. • Drive platform governance: define best practices, enforce data protection and retention policies, and maintain technical documentation. • Lead AI initiatives, beyond Agentforce, that improve efficiency and customer experience across Customer Success.
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