NICE - Senior AI Project Manager, CX

• Manage software delivery of conversational AI, LLM, or NLU projects. • Ability to assess AI use cases at a basic level and support evaluation of data readiness. • Partner with technical teams to understand model performance and output quality considerations. • Support customer expectation‑setting across AI/GenAI implementations. • Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations). • Familiarity with prompt engineering concepts and prompting limitations. • Use AI tools in daily work for automation, analysis, or documentation. • Assist with monitoring and reporting AI performance KPIs. • Awareness of AI cost drivers such as token usage and model selection. • Understanding of AI governance and safety basics, including guardrails and data‑handling practices. • 5+ years managing customer‑facing software or SaaS delivery projects. • Experience delivering projects across Agile, Waterfall, or hybrid methodologies. • Exposure to technical, SaaS, and/or AI/GenAI project environments. • Strong problem‑solving and risk‑management abilities. • Effective communication, organization, and stakeholder‑engagement skills. • Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred). • PMP certification preferred.