stepful - Clinical Education Coordinator, Surgical Services

New York, United States, Hybrid$70k - $80k4w ago

In Office NA Hospitals Logistics Associate Surgeon Client Onboarding Case Management Customer Success Outreach

Requirements

• Clinical fluency — you meet one of the following: an active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; you're a nurse/OR professional with extensive hands-on operating room experience; or you hold an associate's or nursing degree with first-assist experience • Stakeholder communication: you're comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up • Process and operational management: experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling) • Willingness to travel to clinical sites regularly — 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort • Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook • You have experience in EdTech or online/hybrid healthcare training environments • You've worked in a healthcare training, apprenticeship, or externship placement environment • You hold dual certification across both surgical technology and sterile processing • You're based in the Southeast US, near Stepful's initial expansion footprint (Georgia, Florida, or North/South Carolina) • Interview Process: • Recruiter screen • Hiring Manager screen • Take-home case study • Virtual half-day panel

Responsibilities

• Onsite Travel & Site Activation • Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership. • Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive. • Increase your travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs as they come up. • Student Support • Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact. • Support students through clinical remediation when a practice-readiness or professionalism concern comes up. • Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams. • Clinical Coordination • Serve as the primary point of contact for client-side clinical coordinators and preceptors across your sites. • Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions. • Ensure preceptor evaluations are completed in a timely and thorough manner, and coordinating with preceptors and students as necessary • Own the recurring (biweekly) check-in cadence with on-site coordinators. • Client Communication • Present independently to client-side clinical coordinators, preceptors, and hospital staff — building credibility and trust quickly. • Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director. • Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate an issue with a client in the moment. • Partner closely with Stepful's Program Director and Customer Success teams so client outreach isn't duplicated across the account.

Benefits

• Meaningful Equity Stake • Subsidized Medical, Dental, and Vision insurance plan options • Learning stipend • Open vacation policy, including: • Guidance of 15 days PTO annually • Stepful closed the last week of December • 15 work-from-anywhere days • 10 public holidays observed for 2026 • The target base salary range for this opportunity is $70,000 - $80,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.