Interrahealth - Technical Account Specialist
Requirements
• Associate’s Degree in Software or a Technical related field; or equivalent experience with a • minimum of two (2) years of Software/IT Support experience in a customer-facing role. • Proficient in the use of Microsoft Office Suite. • Desire to assist with and improve trouble-shooting documentation. • Ability to utilize a case management tool to record detailed notes and manage customer • communication (e.g., Salesforce, ServiceNow, ZenDesk). • Excellent verbal and written communication and presentation skills. • Ability to provide quick and accurate updates and solutions to customers. • Detail oriented with the ability to multitask and manage time in a fast-paced, ambiguous • Must be able to work independently while being a proactive team member. • Core Competencies: • Knowledge & Application: • Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks. • Complexity & Problem Solving: • Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are varied but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response. Impact varies between immediate and short term (less than one year). Scope of impact typically at the department or team level; wider impact in customer facing roles. Financial accountability typically confined to awareness and management of cost in relation to own work. • Collaboration & Interaction: • Normally receives little instruction on daily work, general • instructions on newly introduced assignments. Accountable for quality and timeliness of own • deliverables. May be responsible for up-skilling new team members. Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter. • Working Conditions & Environment: • Fully remote role within the United States • Periodic travel (once or twice per year for company events) • Operates in a fast-paced, growth-oriented, PE-backed SaaS environment • Requires cross-functional collaboration across Product, Sales and Customer Success • Success in this role requires the ability to balance synchronous collaboration with thoughtful • asynchronous execution in a remote-first environment. • 🌍Remote work environment with a flexible work schedule to encourage work-life balance • ✈Annual company offsite • 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave • 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) • 💰401(k) company match • 💸One-time workspace reimbursement to help you optimize your remote workspace
Responsibilities
• Accept incoming phone support calls, support emails, and inbound support cases via our • customer community portal. • Work with customers to gather information, request pertinent details, and assess issues. • Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support. • Utilize available documentation to understand the DoseSpot software applications. • Own specific client accounts to coordinate issue management and escalation engagement.
Benefits
• $43K – $56.5K • Offers Bonus • The range indicates base compensation. A bonus is also available. The final offer will be based on the candidate's skills and experience against the role they are being considered for. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Note: To ensure candidates are applying to relevant roles based on their skills, we have set up limits to the number of times candidates can apply to a role: • Note: • Candidates may not apply more than 3 times in any 120 day span for any role • Candidates may not re-apply to the same role within 120 days • Candidates may not re-apply to any role within 90 days • or drag and drop here • Do you agree to allow Interra Health to contact you about job opportunities for up to 1 year?
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