Roadie - Associate Billing Specialist

Remote - USA *2w ago

Remote Junior NA Payments Associate Accounts Payable Specialist Customer Relations Contract Review Google Sheets Excel Documentation

Requirements

• 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome • Strong attention to detail and the ability to work accurately with numbers and data • Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering • Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus • Clear communication skills and a collaborative approach to working with customers and internal teams • Strong organizational skills and the ability to manage multiple tasks and meet deadlines • Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

Responsibilities

• Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness • Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns • Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience • Suggest improvements to day-to-day billing tools, processes, and workflows • Review contracts, rates, and billing terms with guidance to verify customer charges • Check billing data, flag discrepancies, and help correct errors • Respond to routine customer billing questions and assist with resolving disputes • Maintain organized, accurate billing records and supporting documentation • Process approved adjustments, credits, and refunds following established procedures • Assist with accounts receivable, payment reminders, and follow-up on overdue balances • Follow established billing procedures, company policies, and applicable requirements

Benefits

• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Flexible work schedule with unlimited PTO • Monthly 3-day weekends • Monthly WFH stipend • The technology you need to get the job done • This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.