Tenna - Sales Engineer (Northeast)
Requirements
• 5+ years’ experience in a Sales Engineer or pre-sales role. • 5+ years’ experience providing technical support within a SaaS environment. • Experience working within construction technology or the construction industry is an absolute plus. • Experience working in a technical, production-driven environment. • Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred. • Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred. • A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude. • Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities. • Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.). • Ability to flexibly travel 50% as business dictates. • Ability to prioritize and multitask in a fast-paced environment. • Positive attitude with a strong desire to learn and stay abreast of changes to our platform. • Full-time opportunity • Location: Remote – must be based in or willing to relocate one of the following states: NY/NJ/PA/CT/MA. • Competitive compensation package and commission plan offered. • Robust, low-cost benefit packages are offered. • Benefit coverage begins on the first date of employment. • Paid Time Off and Volunteer Time Off are offered. • Dependent Care offered. • Employee referral bonuses.
Responsibilities
• Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations. • Answers prospective customer questions and fully conveys the technical capacities of our platform. • Builds and maintains software demonstration environments per specifications. • Employs a consultative approach to better understand and address prospective customers’ pain points. • Works with Customer Success to field and address technical support questions from existing customers as needed. • Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues. • Is aware of our product roadmap, our hardware products, and new feature rollouts. • Serves as the company’s SME on platform-specific features and functionalities. • Leads all product-specific support and training internally. • Onboard all newly hired Sales and Customer Success Reps onto the platform. • Certifies and signs off on all internal training programs once complete. • Collaborates with Marketing to revise technical presentations and materials. • Evaluate our current Sales and Customer Success strategies, recommending adjustments when needed. • Liaises with Executive Leadership on internal training, strategy, and product roadmap. • Works on ad hoc reporting as needed. • Assists with maintaining Salesforce and HubSpot databases.
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