NexGen Cloud - IT Support Engineer

• Rather than a checklist, here’s what success in this role actually looks like: • Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one • Every leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close • Access is recorded and auditable, so it’s always clear who has access to what and who approved it • Devices stay patched, compliant and accurately tracked in the asset register • Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves • You grow into Power Automate, building the workflows that take repetitive work off the queue for good • We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following: • 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters • Day-to-day experience working from a ticketing system (we use Jira, but any platform counts) • Hands-on Microsoft 365 administration, including SharePoint and Teams • A disciplined approach to documenting access and keeping records audit-ready • Able to work from our London office on a hybrid basis • Familiarity with PowerShell or Power Automate (we’ll help you build these skills) • SaaS administration experience across tools like Jira, Confluence, Slack or Zoom • Experience supporting users across more than one office or country, ideally in a scale-up