go-cloudforce - Cloudforce - Customer Success Associate

London, United Kingdom - Hybrid£35k - £45k/year2mo ago

In Office Junior EMEA Software Customer Success Manager Account Executive Travel Agent Reporting Customer Relations Account Management Trello CAPM

Requirements

• At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment). • Familiarity with budget tracking, reporting, or resource management in a project setting. • Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce. • Ability to work independently on assigned tasks. • Excellent organisational skills, including multitasking, prioritization, and time management. • Strong client service orientation with proven collaboration skills across diverse teams. • Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings. • Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar). • Experience working with technical teams and subject matter experts. • Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus).

Responsibilities

• Serve as the primary point of contact for nebulaONE subscription clients. • Build and maintain strong, long-lasting client relationships. • Understand clients’ business objectives and proactively address their needs. • Monitor client accounts to ensure subscription usage, renewal, and expansion. • Educate clients on nebulaONE features, updates, and best practices to maximise value. • Address client enquiries, troubleshoot issues, and coordinate with technical teams for resolution. • Advocate for clients internally to ensure their feedback and concerns are addressed. • Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers. • Deliver regular account reviews and usage reports to clients. • Collect and relay client feedback to product and project teams for continuous improvement.