humaans - Customer Success Manager
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Requirements
• 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS. If you’ve not worked in customer facing roles but have people ops experience specifically in helping companies to drive AI efficiency, we’d be keen to hear from you. • Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value • Genuinely product-centric — you understand how software works, you're curious about what's under the hood, and you can translate technical capability into business value • AI-experienced — Has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and what the outcome was • Commercial instinct — enough CS and commercial experience to navigate enterprise relationships, drive expansion, and have confident commercial conversations • Comfortable with pace and ambiguity — startup experience is a plus; you thrive when the playbook hasn't been written yet • Excellent communication — you can run a room, write clearly, and earn trust quickly with senior stakeholders • High ceiling — we care more about your trajectory and potential than your tenure • This is an in-person role. Our GTM team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays.
Benefits
• Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us. • Market-leading compensation that reflects your value • 25 days paid time off each year plus public holidays • Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave • Free Thursday lunches at HQ, quarterly team events, and company offsites. • Top tier private coverage for health, vision and dental care • A new MacBook and tools you need to do your best work • Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary • Learning & development budget • HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward. • The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately. • We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade: the founders of Slack, Figma, and Shopify, and Asana’s former CRO and Head of OpenAI International. • We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to. • OUR COMMITMENT TO DIVERSITY • At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. • We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy https://humaans.io/privacy#h.k3wp7f8qzl9x.
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