orbital - Customer Success Manager
Requirements
• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS. • A proven ability to own customer outcomes, drive adoption, mitigate churn, surface and close expansion opportunities. • Exceptional communication and relationship building skills. You are clear, strategic and customer-centric in both your verbal and written communications - allowing you to build trusted relationships at all levels (across executive stakeholders and operational stakeholders alike). • A scale-mindset. You’re organised, data-driven, love dashboards and experimenting with new tools. • Legal, real estate, or property tech industry exposure. • Experience managing AI-enabled products or complex software workflows. • Experience in scaling SaaS businesses backed by top tier VCs • Experience shaping customer success playbooks in early-stage SaaS environments.
Benefits
• 25 days paid holiday (plus bank holidays) • Professional equipment and personal development budget along with training opportunities to learn and develop your skills • Cycle-to-work scheme • Matched pension contributions and equity options in a fast growing start-up • An inclusive community enjoying all-company off-sites, lunches and socials • 🔒 Security is everyone’s responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. • 💡 At Orbital, we’re committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don’t meet every single requirement, or if the right role isn’t listed yet, we’d still love to hear from you. • 💰 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.
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