9fin - Customer Success Manager
Requirements
• Strong understanding of AI platform for debt markets. • Experience in building and enhancing workflows within financial institutions. • Ability to become a 9fin expert quickly. • Collaboration skills with account managers on client projects. • Communication skill as the voice of clients during internal project delivery. • Development of bespoke KPIs for accounts based on performance data insights. • Networking ability within each client's circle to expand relevant contacts and maintain 9fin partnership preference. • Attendance at industry conferences and events related to debt markets or AI in finance (if implied by the role of Customer Success Manager). • Proficiency with CRM systems for up-to-date client interaction records.
Responsibilities
• Become a 9fin expert with a strong understanding of our products and services. • Partner with the account managers on specific client projects to drive growth within accounts. • Act as the voice of the client when delivering internal projects, ensuring consistent meeting of clients' needs. • Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients. • Leverage existing customer relationships and expand networks with relevant contacts within each account to ensure 9fin remains their preferred partner. • Attend industry conferences and events related to the role or company's focus areas. • Maintain up-to-date records of client interactions via CRM systems as needed for this position, though not explicitly stated in the job posting.
Benefits
• We’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel. • Financial & Insurance • Competitive salary benchmarked at 75-90th% of market • Pension (your minimum contributions are 4% with 9fin matching up to 7%) • Private Medical Insurance • Paid sick leave with Income Protection for long periods of illness • Group Life Assurance • Season Ticket Loan & Cycle to Work schemes • 25 holiday days per year • Local public holidays (with the ability to exchange them for alternative days) • Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work • Work abroad for up to 3 months a year • 1 month paid sabbatical after 5 years of service • Enhanced parental leave & flexible working arrangements available • Training & Culture • Professional learning and development budget • Quarterly team socials • Summer and Winter company social events • A note from the hiring manager "Now is an exciting time to join 9fin. In 2020 we had a handful of clients and an untested product, but thanks to the efforts of the incredible engineering and content teams, we’ve made huge strides in the last four years. We now find ourselves with a game-changing tech platform and huge opportunities across the world’s biggest financial institutions. We need driven and ambitious sales and account management professionals to help us break into new markets, launch brand new product lines and unlock 9fin’s massive potential. It’s a great opportunity to become part of a fast-paced and high-achieving team, with plenty of room for growth as 9fin push from start-up to scale-up and beyond!" • 9fin is an equal opportunities employer
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