aphex - Customer Success Associate

London, United Kingdom2mo ago

In Office Junior EMEA Software Customer Success Manager Account Executive B2B Customer Success

Requirements

• You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call. • You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. • You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. • A second European language relevant to our growth into new markets • Previous experience in customer success, SaaS, or a fast-moving B2B environment • Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters) • Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't

Benefits

• Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping the UK's biggest contractors deliver the infrastructure and buildings the country actually needs. • 25 days holiday plus UK bank holidays • Bupa Health & Dental Care • Pension contribution • Parental leave • Remote-first working with access to a WeWork office for in-person collaboration • The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team • Genuine development. Personal training allowance plus ongoing coaching and learning support • A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well • INTERVIEW & APPLICATION PROCESS • Our interview process is typically 2-3 rounds, focused on mutual fit and long-term alignment. As a remote-first business with teams across the UK, Europe, and APAC, parts of the process may run asynchronously.