n8n - Remote Customer Success Jobs
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Requirements
• Experience analyzing product usage and customer behavior in a product-led growth (PLG) or self-serve SaaS environment. • 📊 SaaS data expertise: You have 5+ years of experience in customer or product analytics within B2B SaaS. • 🧩 Usage-based metrics mastery: You’re fluent in ARR, MRR, churn, expansion, and usage tracking. • 💻 Data excellence: You’re highly skilled in SQL and data manipulation, with strong command of visualization tools. • 🚀 Strategic insight: You’ve turned complex datasets into actionable recommendations that drive business growth. • 🧠 Predictive modeling: You’ve worked with scoring algorithms or churn forecasting to anticipate customer behavior. • 🔍 Technical fluency: You understand modern data warehouses and ETL pipelines. • 🤝 Business acumen: You grasp the nuances of both self-service and sales-enabled SaaS models. • 📈 Experimentation mindset: You enjoy testing hypotheses and measuring the impact of your analyses. • 🧰 Advanced analytics tools: Experience with dbt, Looker, or similar analytics stacks. • 🌍 Global SaaS context: Exposure to companies operating at scale across regions or pricing models. • 🤓 Statistical background: Knowledge of statistical modeling or machine learning for predictive use cases.
Benefits
• At n8n, your insights will directly influence how we scale revenue, optimize pricing, and build trust in our data foundations, all while shaping the future of automation. You’ll collaborate with passionate teams across Product, GTM, and Finance, in a company that values autonomy, experimentation, and impact over process. • You’ll join a fast-growing, remote-first environment where analytics is a strategic function, not a back-office task. This is your chance to define frameworks, own high-visibility projects, and grow with a company operating at the forefront of AI-powered orchestration. • Sound like a challenge you’re ready to take on? • Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 15 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! • Country-specific details are provided in your contract.
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