multiverse - Delivery Manager - Strategic Accounts

• Manage a pod of Coaches, taking full ownership of their performance, development, and engagement in a fast paced environment. • Create an inclusive and psychologically safe team environment, fostering a culture aligned with Multiverse values, where coaches feel supported to handle the complexities of major clients. • Take full responsibility of your team’s development and care deeply about them as people, not just employees. • Provide clarity for your team by setting clear expectations, communicating a compelling vision, and explaining the why behind everything we ask them to do. • Set clear team goals that align with broader Delivery goals, ensuring your team achieves all performance targets. • Drive the engagement of your team through communication, feedback, recognition and development. • Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves. • Leverage the power of observation & feedback, to drive performance & development and ensure instructors provide a quality Apprentice experience leading to timely programme completion. • Empathetically advise your team on our People policies, accurately and in a timely manner. • Conduct regular performance assessments in line with Multiverse’s semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar. • Building a high-performing team including supporting in the recruiting, onboarding or reskilling process as needed, as well as supporting the transition of instructors moving from other programs. • Collaborate with key business stakeholders and cross-functional teams to ensure overall business success. • Collaborate with cross functional partners to drive initiatives related to client, learner & coach experience. • Use AI tools daily to improve ways of working and enhance both personal and team productivity